Integrated Management

Leader in integrated and specialised management of dental services In ADE® we specialise in managing and providing a complete dental service, adapting the whole process to the specific requirements of each Insurer thanks to the fact that we have: The most extensive network of participating providers. Nationwide geographic coverage. The adequate structure to support the development plan agreed with the Insurer. The experience and soundness of the leader for the planning and development of specific and totally customised projects. Continuous communication with Insurers and their delegations The Expansion and Development department of ADE® coordinates with those responsible for the delegation regarding the content of the annual development plan in accordance with the priorities set by the Insurer. Issues to be handled with the delegation: Growth of the network of participating providers in the area Evolution of members/patients in the area Incidents in the area Support in specific campaigns Support in the marketing of dental policies Continuous training with the delegations, focused on greater knowledge of the dental policy or of the complementary dental coverage. Occasional development of marketing projects for your own portfolios via a specialised call-centre. Assistance to the insured member/patient In ADE® we offer information to members/patients regarding participating providers and policy coverage. We arrange your visits to the closest centres in the shortest possible time. We provide prices for treatments and we validate quotations. Solving of incidents We handle both the incidents deriving from medical acts and those related with management, responding within a maximum of 48 hours to operative incidents and 5 working days to those related with medical praxis. In ADE® we seek solutions adapted to the requirements of members/patients according to the type of incident, being able to refer the visit to other centres of the network. Corrective and preventive actions coordinated with the Insurer In ADE® we define corrective actions for any incidents that may occur, and these are validated by the spokesperson of the Insurer in the corresponding delegation. We coordinate your infrastructure to implement the preventive actions resulting from the analysis of the incidents. We carry out an annual analysis of incidents including the actions for improvement in the general plan, preventively avoiding their recurrence. Evaluation of satisfaction levels In ADE® we have a systematised mechanism for assessing the satisfaction level of the Insurer and the participating providers. The result of this assessment is provided annually. The satisfaction level of the users of the service is evaluated representatively. Continuous improvement In ADE® we have integrated the PDCA continuous improvement cycle in all of our operative processes with the objective of guaranteeing effective and efficient operation for the benefit of the Insurer. The results of the continuous improvement process are reviewed with the management of the Insurer in order to adapt the processes to their agreed development plan.